Flying Beagle Boutique

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Flying Beagle Boutique

Handcrafted Quality Items Proudly Made in Texas

Terms and Conditions

Returns & Exchanges

THANK YOU FOR YOUR PATIENCE, DUE TO COVID 19, THERE MAY BE SHIPPING DELAYS

Our #1 priority is to make sure our products make you & your little ones happy!

Exchanges and store credit will be accepted in the following cases:

1. You received a damaged item- please send pictures to be verified

2. You received the wrong item/s- please send pictures to be verified

Refunds will only be accepted in the following cases:

1. You received the wrong item/s-please send pictures to be verified

2. You received a damaged item/s-please send pictures to be verified

3. You received an incomplete order, or you did not receive your order at all

Accessories cannot be returned for hygiene purposes.

All returns and exchanges must be initiated within 15 days of receiving the order. If you do not contact our Customer Service within 15 days of receiving your order, you will not be eligible to return the item.

All clearance items are final sale and cannot be returned or exchanged.

In case of any of the above scenarios please contact us:

E-mail: sales@flyingbeagleboutique.com

You must receive authorization from customer service prior to returning the order. Unauthorized returns and returns sent back without requested information will not be accepted. Please allow 2-3 business days to respond to your inquiry.

Please be sure to provide:

· your name

· order number

· email

· contact number

· the reason for your return

If the delivery courier cannot deliver your item due to the shipping address you provided is incorrect, please contact your local postal service to re-route the package. If the package has been returned to sender, we are happy to re-ship the items again to the correct address or offer store credit.If you have entered the incorrect delivery address, you cannot be refunded or receive a store credit.

All order cancellations must be done within 24 hours of placing the order.

Any returned merchandise must be received in its original condition (unwashed and unworn with hang tags attached). Original shipping fees are not refundable unless you received the wrong item or a damaged item. In all other cases, the buyer is responsible for return shipping fees. Exchanges will be shipped back at no charge. We must first receive your merchandise before anything gets processed. We suggest you send your returns via a trackable shipping method.

If there is an issue with your order, please do not hesitate to contact us via E-mail: (sales@flyingbeagleboutique.com) within 15 days of order receipt.

All returns are handled within seven business days of receipt at our warehouse. If a refund has been approved, please allow up to 30 days for the credit to appear on your billing statement.

Goods discounted more than 50% are not eligible for returns.

Flying Beagle Boutique has made every effort to display the color of our products as accurately as possible. However, as the actual colors you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any color will be accurate.

We are also sure that you will understand that there may be slight color variance in certain products such as hand-printed or patchwork items but we will endeavor to send you a product that is in a similar color range to the one shown on the website.

Please note that if the item was a gift, we will be unable to issue a refund to anyone other than the person who originally placed the order. You may request a store credit or exchange by indicating that the item was a gift. Please be sure to include your name, address, and phone number as well as the name and address of the person who placed the order.

Gift cards do not have an expiration date; however, we will have to re-issue them if they are not used within a year from the date they are created. This is to keep gift cards current in our system. If you did not use your gift card within one year, simply give our customer service team the gift card code and amount, and we will be happy to re-issue it for you.

We apologize for any inconvenience.